Australia

Business class travellers to get a better night’s sleep

A mattress, a duvet, and a nice cup of tea before bed – Business class travellers can look forward to counting sheep while in the air.

Qantas has announced a number of changes to its international Business service to help customers get a better night’s sleep.

Among the improvements is a new sleep service that includes a mattress placed over Skybeds on international flights, duvets instead of blankets, and a special ‘wellbeing’ tea blend to encourage sleep.

Business class customers will also enjoy exclusive amenity kits designed by Kate Spade New York and Jack Spade, and have more control over their dining experience, with Select on Q – Eat, a service enabling customers to select from a wider menu by choosing their meal as well as the time they would like to dine, before they board.

Qantas International CEO Simon Hickey says the new Qantas international Business service is focused on improving the opportunity for premium customers to sleep on international flights.

“Qantas is focused on putting the customer at the centre of everything we do, making Qantas International best for global travellers. This means listening to our customers, understanding why they fly with us and providing the best service we can,” said Mr Hickey.

“Our premium customers travelling in Business have told us they want greater choice and the ability to maximise their sleep. That’s why we’ve made these changes.”

Qantas will trial its Select on Q – Eat meal service on select routes and will progressively introduce additional enhancements across its international network of A380s, B747s and A330s from mid November.

This follows Qantas’ announcement that it will offer a door-to-door chauffeur service to Business and First customers on long haul flights over 12 hours, from April 2013, in connection with its proposed partnership with Emirates.

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